We will be doing a blanket extension of all vouchers of the time spent in Levels 3&4.
Voucher extension will for an additional 8 weeks on top of the original expiry date.
The 8 weeks begins from 15/05/20
The extension applies ONLY to vouchers that were purchased BETWEEN
25/09/19 – 15/05/20.
If you have a voucher that expired during this period, or is due to expire soon - Please fill out a contact form or email us with the following information:
Name, voucher number, expiry date, treatment required & a suggested day/time & we will be in touch with you to book in your treatment as soon as possible.
COVID-19 HEALTH & SAFETY REQUIREMENTS
What will be expected of me when I visit Pure Indulgence?
IF YOU ARE FEELING UNWELL, PLEASE ADVISE US ASAP & STAY AT HOME. WE WILL RE-BOOK YOU AS SOON AS POSSIBLE.
Before you come in for your treatment, we will require you to answer necessary health questions regarding COVID-19.
Your contact details including phone & email will need to be taken/updated in case of the need for contact tracing.
Please arrive 10mins earlier to your appointment – this allows us to try to stagger clients in and out as best we can. If you are late, your appointment will be cut shorter as it is imperative, we stick to finish times so we can carry out the appropriate cleaning protocols in between clients.
When you arrive, please wait in your car in the Pure Indulgence carpark until you receive a text to let you know your therapist is ready for you. You will then be able to make your way to our reception area and a staff member will let you in. Unfortunately, under Level 2 we will not be able to offer the use of our waiting room as we are unable to enforce adequate separation between clients.
Please use the hand sanitizer available to you in reception upon entering the premises.
Please do not bring children, friends, partners etc. to your appointment – this is to minimise the amount of people coming and going from the premises and allow enough distance between clients and staff.
As we are not able to offer refreshments during this time, please bring your own water bottles.
You are not required to wear a mask or gloves etc. However, if it makes you more comfortable, we will not be offended if you do.
What protocols can I expect the staff at Pure Indulgence to follow to ensure my safety?
Pure Indulgence has implemented a strict cleaning protocol to follow for before and after their clients in both treatment rooms general and reception areas.
All surfaces will be disinfected with anti-viral, hospital grade disinfectant including but not limited to; sinks, benches, tools, facial equipment, product bottles, door handles, light switches.
Gloves will be worn during appropriate treatments.
Disposable cloth coverings will be used where necessary and linens in contact with clients will be changed between appointments.
A mask will be worn by therapists, including face shields when doing treatments that are in close proximity to your face.
Plastic sealable containers will be available for your belongings while you have your treatment.
Therapist’s are required to thoroughly wash their hands before and after your treatment.
Hand sanitizer will be readily available for your use.
Contact details of anyone entering the premises will be taken in case of the need for contact tracing.
Our staff will be required to stay home if they are unwell and will be tested for COVID-19 as per government recommendations.
Please Note: The health and safety of both our clients and staff has always been a priority at Pure Indulgence with most of these Health & Hygiene procedures already in place. We hope that the few added extras will not take away from your experience with us.